About Us
With over 4 years of success in Canada, BrightHR has gained a reputation for excellence. A track record of results that speaks for itself, the multi-award winning BrightHR software supports one million users globally!! BrightHR is a cloud-based HR management solution suitable for small to midsize businesses. The platform provides a dashboard that helps businesses manage employee holidays, attendance, leave, shifts and documents. The award-winning SaaS platform helps businesses manage all aspects of employee relations from Vacation, attendance, scheduling, documents & much more. We also provide businesses with market leading advisory support for HR and OHS alongside access to new to market risk assessment & training platform
With an unrivalled track record of incredibly strong year on year growth of its subscription model business, BrightHR supports over 50,000 organizations globally. Part of the global Peninsula Group, with 14 companies and a group turnover in excess of $500m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.
The role
This role is a fast-paced position within the human resources services department We are looking for a dynamic, motivated, and high performing HR professional to provide HR support, specifically related to employment documentation. You will service our clients, in a client focused and high-quality manner. Your primary responsibility will be to host face-to-face virtual meetings with clients to address their documentation needs and make necessary adjustments.
Day-to-Day Duties and Responsibilities
• To sit client facing meetings through digital platform and create employment documentation in accordance with BrightHR’s policies and procedures.
• Ensure that personal knowledge of HR and Employment Law Documentation advice and best practice is continually updated.
• To provide a service for clients in a timely, efficient, and comprehensive manner, in line with any response time KPI’s in place.
• To manage your workload in accordance with BrightHR’s current policies, procedures, SLAs and KPIs.
To proactively build rapport and relationships with clients so BrightHR is considered an extension to the client’s business.
• To refer to Company internal training and legal updates to ensure that all advice/documentation is legally compliant.
• To provide advice to clients on the contents of documentation, identifying any risk areas and giving commercial advice where appropriate.
• To record all work accordingly using the systems in place at that time.
• To undertake E-Learning as and when required.
• To offer clients with options regarding utilization of other products we provide and make such introductions accordingly.
To actively seek and encourage client feedback by various methods and to promote and improve BrightHR’s online reputation.
• To own your client work from outset to resolution, ensuring it is executed to a high, quality level.
• To build relationships and rapport with clients, considering the language you use and the way you present yourself.
• To carry out other tasks that are deemed necessary by the Management Team.
What you Bring to the Team
• A team player, always working as one and supporting your team members and the business so we are successful.
• Knowledge and experience of employment law and/or human resources role.
• Excellent written English and word processing skills.
• Attention to detail and the ability to present information accurately.
• Pride in delivering a high-quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions.
• Ability to work under pressure in conjunction with deadlines in a fast-paced environment.
• Possess professional and confident communication skills over video conference, the telephone and in person.
• Good organizational and time management skills.
• Ability to adapt to different client’s needs to ensure every client is satisfied with the service.
• Ability to adapt to new projects, initiatives, and innovation as we progress and develop the department in which we work.
• Commitment to pursuing CHRP, CPHR, or CHRL designation.